Privacy Policy
Full policy below.
Last updated: April 12, 2026
Grab Premium collects and uses customer information only to operate the platform, process payments, deliver digital products, provide support, and improve the service.
1. Information we collect
We may collect your name, email address, WhatsApp number, account login details, order history, payment status, delivery details, prerequisite responses submitted during checkout, support messages, and files or screenshots you attach to tickets.
2. How we use your information
We use your information to create and manage your account, process orders, confirm payments, deliver purchased products, respond to support requests, prevent fraud or abuse, send important order or service updates, and maintain internal records for operations and compliance.
3. Payments
Payments are processed through our payment partners. We do not intend to store full card details on our own systems. We may store limited payment-related information such as transaction references, payment status, amount, and order linkage.
4. Delivery and support data
Because this platform sells digital products, we may store fulfillment details, credential-delivery records, delivery timelines, and support conversation history so we can verify and resolve order issues quickly.
5. Sharing of information
We may share limited information with service providers only where necessary to run the platform, including payment processors, hosting providers, email providers, storage providers, analytics tools, and support or security vendors. We do not sell your personal information.
6. Cookies and session data
We use cookies and similar technologies to keep you signed in, secure your session, remember preferences, and support platform performance and abuse prevention.
7. Data retention
We retain information for as long as reasonably necessary to provide the service, maintain order and support records, comply with legal obligations, resolve disputes, and enforce our policies.
8. Data security
We take reasonable technical and organizational steps to protect your information. However, no website, database, or transmission method is completely secure, so absolute security cannot be guaranteed.
9. Your responsibilities
Please ensure that the information you provide is accurate and up to date. If you share incorrect contact or delivery information, it may delay fulfillment or support.
10. Your choices
You may contact us to update your account information, request correction of inaccurate data, or ask questions about how your information is used, subject to applicable law and our record-keeping requirements.
11. Policy updates
We may update this Privacy Policy from time to time. Updated versions become effective when posted on this page.
12. Contact
For privacy-related questions, contact us at support@grabpremium.com.