Store policies

These terms apply to every order placed on Grab Premium. By placing an order you agree to them.

What we sell

• Digital subscriptions, activation codes and license keys for a fixed period (for example 1 month or 12 months).
• Every purchase is a one-time payment. Nothing renews automatically and we never charge you again without a new order.

Ordering and payment

• Pay the exact amount shown on your order page using the UPI QR or UPI ID.
• After paying, upload your payment screenshot (and UTR number if you have it) on the order page.
• Your order is confirmed only after we see the money in our account. A screenshot alone is not proof of payment.
• Unpaid orders hold stock for a short time only. After that the stock may go to another customer.

Delivery

• Once your payment is confirmed we deliver on your order page, and we may also message you on WhatsApp or email.
• The expected delivery time is shown on each product page. Some plans need a few hours for manual activation.
• If we need details from you (for example the email for an invite), your order will show "Action needed from you".

Plan duration

• Your plan runs for the period shown on the product page. Unless the product page says otherwise, it starts when the plan is activated.

Your responsibilities

• Give correct details at checkout. We are not responsible for delays caused by wrong email or WhatsApp details.
• Do not share, resell or misuse what you buy, and follow the rules of the service you are using.

Our rights

• We may cancel an order that looks fraudulent or breaks these terms. If you already paid for a cancelled order, you get a full refund.

Contact

• For any question about an order, message us on WhatsApp with your order reference (for example DS-ABC123).

We want every customer to get what they paid for. If something goes wrong, message us on WhatsApp with your order reference and we will sort it out.

You get a full refund if

• We cannot deliver your order.
• Your payment reached us after the stock ran out and we cannot offer a replacement.
• You paid twice for the same order (the extra payment is refunded).
• We cancel your order for any reason.

We fix or replace first if

• Your plan stops working during its paid period and it is not caused by you.
• If we cannot fix or replace it, we refund the unused part of your plan.

No refund when

• The product was delivered and works as described.
• A license key or code was delivered and is valid.
• You changed your mind after delivery, or bought the wrong plan.
• The plan stopped working because the service's rules were broken on your side (for example sharing or changing shared login details).

Payment not found

• If your order says "Payment not confirmed", we could not match your payment. Message us on WhatsApp with the UTR number and screenshot and we will check again.

How refunds are paid

• Refunds go back to the same UPI account you paid from, usually within 3–5 working days after we approve them.

We only collect what we need to deliver your order and help you.

What we collect

• Your name, email address and WhatsApp number.
• Your order details and any details the product needs for delivery (for example the email for an invite).
• Your payment screenshot and UTR number.
• If you create an account: your email and a securely hashed password (we never see or store your real password).

How we use it

• To confirm payments, deliver orders and give support.
• To prevent fraud and misuse.
• We do not sell your data, and we do not send marketing messages without your permission.

How we keep it safe

• Payment screenshots are private and only the store owner can see them.
• License keys are stored encrypted.
• Order pages open only with your private order link or your signed-in account.

Cookies

• We only use cookies needed for the site to work: your cart, currency, sign-in and order access. No advertising trackers.

Keeping and deleting data

• We keep order records for as long as needed for support and accounting.
• To ask for your data to be deleted, message us on WhatsApp from the number you used to order.